Support
Contact and grievances
For help with the app, a request about your data, or a complaint you want escalated.
Grievances
Grievance Officer
India's Digital Personal Data Protection Act, 2023 requires a named Grievance Officer whose details are published and reachable. This is not optional, and it cannot be a generic support address.
| Role | Details |
|---|---|
| Grievance Officer | Nitin — SURNAME NEEDED |
| nitin@bytexus.com | |
| Registered address | Third Floor, Rohit Tower, 303 B, near Hahnemann Chauraha Road, Viraj Khand-4, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India |
| Response time | Within 30 days of receipt |
| Escalation | Data Protection Board of India |
Support
Help with the app
For anything that is not a data request — a loan that will not close, a sync that will not finish, a receipt that looks wrong — write to info@bytexus.com.
It helps enormously if you include your registered mobile number, the app version from Settings → About, and what you expected to happen instead.
Data
Requests about your data
To get a copy of your data, correct it, or delete your account permanently, email nitin@bytexus.com from the address linked to your registered number.
Deletion is permanent and cannot be reversed. Export your CSVs from the Reports screen first if you need to keep your records.